The Promise of Mobility

Workplace Challenges Often, communications about policy updates are overlooked in the day-to-day bustle of work. Traditional memos or updates on the corporate travel booking site may not be timely or memorable enough to influence behavior. Many employees may be unaware of, or simply ignore, corporate travel and expense policies when booking trips. Mobility can be used to address these challenges, directly influencing employee behaviors.

Influencing Behavior When it Matters Long gone are the days when access to travel planning was only available from a desktop computer or landline telephone. Offering mobile travel capabilities to employees at key decision points in the travel lifecycle can improve the user experience and encourage compliance. For example, employees can book travel and update itineraries with their mobile device (see Figure 5).

By bringing travel and expense guidelines directly to employees, mobility reduces the likelihood that employees will use a consumer-focused mobile travel application instead of following company policy. We believe that mobile devices can help keep policy more top-of-mind as employees make decisions.

Figure 5 | Key travel and expense process decision points

Book
Travel
Pay
Expense
Key travel and
expense points
to influence
behavior

Decide where to purchase any incidental expenses (e.g. meals, taxis, etc.)

Select payment method for it (e.g. corporate card vs. personal card)

Prepare expense
submission
Collect receipts
Select travel vendors for
transportation, lodging
Make any incidental
charges while away
Submit receipts and
expense forms for
review/approval by
due date
Confirm alignment to
corporate travel policy,
request approval
Track reimbursement
and rewards