The Promise of Mobility
Often, communications about policy
updates are overlooked in the day-to-day
bustle of work. Traditional memos or
updates on the corporate travel booking
site may not be timely or memorable
enough to influence behavior. Many
employees may be unaware of, or simply
ignore, corporate travel and expense
policies when booking trips. Mobility
can be used to address these challenges,
directly influencing employee behaviors.
When it Matters
Long gone are the days when access to
travel planning was only available from a
desktop computer or landline telephone.
Offering mobile travel capabilities to
employees at key decision points in the
travel lifecycle can improve the user
experience and encourage compliance.
For example, employees can book travel
and update itineraries with their mobile
device (see Figure 5).
By bringing travel and expense guidelines
directly to employees, mobility reduces
the likelihood that employees will use a
consumer-focused mobile travel application instead of following company policy.
We believe that mobile devices can
help keep policy more top-of-mind as
employees make decisions.
Figure 5 | Key travel and expense process decision points
Key travel and
Decide where to purchase any incidental
expenses (e.g. meals,
Select payment method
for it (e.g. corporate card
vs. personal card)
Select travel vendors for
Make any incidental
charges while away
Submit receipts and
expense forms for
Confirm alignment to
corporate travel policy,
Q;Incidental travel costs
P Corporate payment