Shifting Market Forces
Reshaping Traveler Engagement
Three major forces are reshaping the way that travel and expense management
professionals engage the workforce:
•;Workforce demographics are shifting as Boomers begin to reach retirement age
and Generation X and Millennials make up a large portion of the workforce. 4
•;Mobility is fast becoming an integral part of corporate operations.
•;As budgets remain flat and business travel prices escalate, pressure is mounting
to optimize costs.
Given these trends, moving towards positive reinforcement to influence and
motivate employee travel behavior will help travel and expense managers increase
program compliance and capture savings.
Figure 1 | Market forces
Changing Workforce Demographics
Pressure to Evolve
Travel & Expense
Continued Cost Pressure
Update Your Playbook 3